Unstructured data analytics for Travel & Hospitality
Your customers tell everything about their needs and wants in the form of qualitative, open ended reviews, surveys, conversations and more. With Relevance AI you can get all the insights hiding in these data sources, in minutes. Automate unstructured data analysis at scale.
- Analyse qualitative data at scale, in minutes instead of weeks
- Improve customer experience, provide better customer service
- Allocate resources better, to solve most important customer needs
Trusted by industry leaders
One platform, for everyone
With Relevance AI, Customer Insights teams can deliver the voice of customers to their stakeholders within hours instead of weeks.
Product Teams
Analyse what influences customer experience along the customer journey. Optimize customer touch points based on actionable insights.
Marketing Teams
Understand where your brand sits in the market. Identify the drivers that have highest impact on customer advocacy and brand perception.
Customer Service
Identify how to better service customers when things go wrong. Analyse customer sentiment and emotions over time.
Understand all customer needs, in real time
Automate the analysis of customer feedback, reviews and conversations at scale. Leverage our proprietary Natural Language Processing engine out of the box. Say goodbye to a manual, painful analysis process. Enjoy the powerful, no-code AI features.
Clustering and sentiment analysis
- Analyse qualitative feedback
- Automated text summary
- Surface common themes
- Analyse sentiment and emotions
Root casue analysis
- Understand customer behaviours
- Drill-down into common themes
- Sub-cluster categories
- Highlight key phrases
Link KPIs to qualitative text
- Link to Net Promoter Score
- Trend analysis with time series
- Measure frequency and volume
- Size the impact of complaints
Obsessed with customer experience
Understand the real drivers behind customer needs
Be obsessed with great customer experience. Get insights directly from your customers and improve their satisfaction. Understand exactly what they need.
- Understand all customer feedback in real time
- Retain customers and encourage brand advocacy
“We wanted to make sure we capture and action on everything what our customers say and think. The Relevance AI platform is the single tool that enables this.”
Head of Customer Experience
Transportation, Australia
Improved customer journey, better service
Analyse customer journey in-depth based on customer feedback
Understand how customers feel at each touchpoint. Eliminate poor and frustrating circumstances from the customer journey. Make each touch point a positive experience.
- Understand the qualitative aspects of touch points
- Improve customer service based on feedback
Powered by Natural Language Processing
Uncover insights that you don’t know that exist
Our AI uses unsupervised learning and understands the meaning of text. It creates the taxonomy based on context. No more traditional keyword matching and manual business rules.
- AI powered summaries from all feedback
- Get insights faster and report quicker
Don’t miss any insight from your unstructured data
Your customers express their feedback across a multitude of channels that can result in thousands of open ended, qualitative comments every week. Relevance AI provides one single platform that encompasses all channels. Combine your different data sources in one central place.
- Customer feedback surveys
- Social media posts and messages
- Emails to Contact Centre and Support
- Customer Support calls
- Online reviews
- Customer chatbot conversations
- Feedback from complaint channels
- Comments in ERP and CRM softwares
EBOOK
Top VoC Tools vs. Relevance AI
- Learn about the most important things Voice of the Customer tool providers don’t want you to know.
- Compare Relevance AI, Medallia, Qualtrics, InMoment, Thematic, Chattermill and Kapiche
